Total Quality Management in Public Sector Higher Education Institutions

Public Sector Higher Education Institutions

Abstract

This study attempts to measure the extent to which Total Quality
Management (TQM) is being implemented in Public Sector Higher
Education Institutions of Pakistan. The study following a quantitative
approach is based on data collected through a questionnaire. The
Cronbach’s Alpha for this instrument was above 0.80 for almost all
dimensions of TQM considered in the study. After meeting its pre-requisites
(Kaiser-Meyer-Olkin (KMO) and Bartlett's test of Sphericity), the statistical
tool of Exploratory Factor Analysis (EFA) was used to meet the main
objective of this research. This study identifies areas of improvement as far
as Total Quality in Public Sector Higher Education Institutions (HEI’s) is
concerned. Main conclusion of the study is that TQM is being adopted in
higher education institution but at a slower pace. Whereas, areas of
improvement include Leadership, Vision Ownership, Evaluation
Standardization, Process and Continuous Improvement, Employee Training
and Student Focus. Decision and policy makers in Higher Education
Institutions can use the findings of this study and opt for affirmative actions
in order to bridge the gaps in TQM implementation.