Cabin Socio-Work Conditions and Job Dedication of Flight Attendants

Abstract

This article highlights the effect of social and working conditions in the context of cabin on the job dedication of flight attendants. The study tests the effect of supervisor, peers, and passenger’s behaviour as well as autonomy, job difficulty, and job stressors in the context of cabin on job dedication of flight attendants. The measures for constructs of the study have been adapted and tested for the specific context in the first place. Regression test has been conducted to estimate the effects for the significance. The results show significant relationship between the socio-work situation of cabin and job dedication of flight attendants. The findings are useful for HR practitioners to prepare flight attendants for unique situation as well as allow them resources to save frustrations during encounters with the passengers.