The Influence of Servant Leadership on Loyalty and Discretionary Behavior of Employees: Evidence from Healthcare Sector

Abstract

This study proposed that servant leadership influences loyalty and discretionary behavior of employees in healthcare sector. It was hypothesized that servant leadership affects organization citizenship behavior (OCB) through affective organizational commitment. A sample of 387 doctors from 14 hospitals was selected through purposive sampling technique. A Likert scale questionnaire was utilized for data collection. Covariance based Structural Equation Modeling in AMOS was utilized to assess the theorized model. The results supported the hypothesized relationships. Leaders serving others will inspire and motivate followers to serve others. The findings can lie utilized to refine current methodological approaches in this area, guiding theoretical improvement and policy development related to loyalty and discretionary behavior in healthcare.